Introduction
In accordance with Law 25 of the Government of Québec, the Musée du Fjord is committed to protecting your personal information. This privacy policy describes how the Musée du Fjord collects, uses, and stores the personal information of its members, participants in training sessions, events, and activities, partners, employees, and members of its board of directors.
The person designated by the Musée du Fjord to act as the Access to Information Officer and Privacy Officer is: Véronique Gagné, 1-866-697-5077 extension 227.
Privacy Policy
Last update: April 7, 2025
The Musée du Fjord, a scientific museum institution (also referred to using the pronouns “our” and “we”), takes your privacy and the protection of your Personal Information very seriously. This Privacy Policy (referred to as the “Policy”) describes our practices regarding the protection of Personal Information, the types of Personal Information we may receive or collect from you, and how we use, disclose, host, and secure it, so that you can make well-informed decisions.
This Policy applies to our website (referred to as the “Site” or “Website”) accessible via the addresshttps://www.museedufjord.com/ and to our database. However, we would like to draw your attention to the fact that the rights and obligations described in this Policy do not cover third-party websites that may be linked to or mentioned on our website. These third-party websites have their own privacy policies, and we encourage you to read them carefully.
1. Personal Information
For the purposes of this Policy, “Personal Information” means any information relating to an identifiable individual, including information that can be used alone or in combination with other information to identify, contact, or locate a single individual.
2. What Personal Information do we collect?
The Personal Information we collect may include, but is not limited to:
- Your contact details such as your name, mailing address, or phone number, in order to identify and communicate with you;
- Your demographic information such as your country and city;
- Your professional information, such as your profile type (employee, organization, or other), the name of your employer, and your industry sector;
- Information about your use of our services, such as the type of service and the date of use;
Marketing information and your communication preferences, as well as your feedback;
And any other Personal Information you have provided to us.
3. How do we collect your Personal Information?
Directly from you
In general, we collect the personal information we need directly from you, for example, when you purchase tickets on our website or when you contact us.
With your consent
We generally collect your personal information with your consent, unless applicable laws provide an exception to this principle (for example, to comply with our legal obligations, or when necessary to establish, exercise, or defend a legal claim or proceeding).
4. Why do we collect your Personal Information?
For Specific and Limited purposes
The musée du Fjord generally collects your personal information to:
- Establish and manage our relationship with you;
- Carry out research and development projects, including for statistical, archival, and museum-sector development study purposes;
- Improve the website and enhance your visitor experience;
- Respond to your information requests;
- Respond to your support requests;
- Support business development and marketing activities, including informing our current and prospective members about new offerings, with their prior consent (collectively, the “Purposes”).
To Send You Messages
If you have consented to receive such information, the Musée du Fjord may send you newsletters, electronic messages such as emails, news updates, and/or other written communications (the “Messages”) regarding the museum’s services and/or the products and/or services of its partners. You may choose to stop receiving these Messages by following the instructions in the “Contact Us” section or by using the unsubscribe link included in the Messages. However, the Musée du Fjord may continue to send you Messages regarding available updates, critical technical issues related to our website, services you have requested, or important information about your account (if applicable).
For Secondary Purposes
Depending on the circumstances, the Musée du Fjord may also aggregate and anonymize the personal information you have provided in order to create statistical data that may be used for secondary purposes (such as studies on visitor origin), to improve its website, analyze trends, better understand the museum sector and visitor interests, or respond to statistical requests from certain partners. This statistical data does not include any personal information.
5. How do we share or disclose your Personal Information?
The Musée du Fjord does not rent or sell any of your personal information to third parties and will not share it without your consent, unless required by law or for the reasons outlined below.
With Our Employees
As part of their work, our employees may need to access your personal information—for example, when you contact us or request assistance, so they can provide you with relevant information. Their access is limited to what is necessary for the performance of their duties.
With Strategic Partners
The Musée du Fjord may share your personal information with its partners to support its operations, such as developers, payment service providers, and hosting providers. These service providers may have temporary access to your personal information as part of their business activities. When the Musée du Fjord engages third parties to process any personal information, it makes commercially reasonable efforts to implement contractual and technical safeguards to ensure that these third parties keep all personal information strictly confidential. Please note that these third parties may be located outside your geographical area. In such cases, the Musée du Fjord takes commercially reasonable measures, as described below in the section ¨Where is your Personal Information transferred and stored?¨
When required by applicable laws
We may also share your personal information when required to do so by law or when we believe in good faith that such action is necessary to: (i) comply with legal obligations; (ii) comply with an order from a competent judicial authority in any jurisdiction; (iii) comply with legal proceedings served on the Musée du Fjord; (iv) protect and defend the rights or property of the museum; (v) enforce or verify your compliance with any agreement you may have entered into with the museum, if applicable; (vi) prevent fraud or other illegal activities carried out through the Platform; or (vii) act in urgent circumstances to protect the personal safety of users of the Platform or the general public.
In the Context of a Business Transaction
We may share your personal information without your consent when required as part of a business transaction (e.g., in the case of a merger or bankruptcy). In such circumstances, we may also share some or all of your personal information with the relevant third party (or their advisors) as part of a due diligence process.
For Other Purposes, With Your Consent
When you have expressly consented, your Personal Information may be shared with other third parties. For example, there may be specific situations where additional terms apply, in which we clearly state that specific third parties will process your personal information.
6. Third-Party Services and Platforms
We may include links on our Website to third-party sites or services that we do not control, for example, when you use an integrated Google feature or social media platforms (Facebook, Twitter, Instagram, etc.). These third parties may share certain information about you with us. You may also have the option to share content from the Platform (for example, events or articles) on social media platforms. If you click on one of these links, you will be directed to sites that we do not control. Please read the privacy policies of these sites, applications, or platforms, which may collect Personal Information, in order to understand their privacy policies and their practices regarding the collection of Personal Information.
You may also have the option to access our Website through the sites or platforms of some of our partners in the cultural sector. In such cases, your activities on our Website will continue to be governed by this Policy. However, the Musée du Fjord has no control over and assumes no responsibility for any activities you carry out outside our Website, including when you browse the sites and platforms of our partners. This Policy applies only to Personal Information processed by the Museum or on its behalf.
7. Where Your Personal Information Transferred and Stored
Your Personal Information may be stored by the Musée du Fjord in regions other than your province, territory, or country of residence, including in Canada, the United States, and the province of Québec. The Musée du Fjord may also subcontract the processing of or share your Personal Information with third parties located elsewhere, in regions other than your province, territory, or country of residence. In such cases, we strive to limit access to Personal Information by these third parties to what is necessary to carry out the tasks assigned to them. Please note that we also make efforts to put in place contractual agreements with these agents and service providers in order to ensure the confidentiality and security of your Personal Information. This may include the implementation of strong and effective security measures. Furthermore, the Musée du Fjord will ensure that your Personal Information is adequately protected through appropriate technical, organizational, or other legal means. If you wish to obtain more information about these security measures, please contact us by telephone at 1-866-697-5077 or by email at info@museedufjord.com.
8. Retention of Personal Information
Personal Information will be retained only for as long as necessary to fulfill the Purposes or as required by law. At the end of this period, we strive to destroy or anonymize this information. To determine the appropriate retention period for your Personal Information, we take into account the amount, nature, and sensitivity of the Personal Information, the potential risk of harm resulting from unauthorized use or disclosure of your Personal Information, the Purposes for which we process your Personal Information and whether those Purposes can be achieved through other means, as well as any applicable legal, regulatory, tax, accounting, or other requirements.
In addition, you may request the deletion of your account and the download of your data at any time by contacting the person responsible for the protection of Personal Information, Véronique Gagné, Véronique Gagné, 1-886-697-5077 extension 227.
9. How We Protect Your Personal Information
With Necessary and Appropriate Measures
The Musée du Fjord has implemented security measures to protect your Personal Information. The standard security measures we use depend on the type of information collected. However, the Musée du Fjord uses electronic, physical, and procedural safeguards to protect your Personal Information. We encourage you to exercise caution when using the internet, including by not sharing your passwords. If you believe that an unauthorized account has been created using your name, please contact us by telephone at 1-866-697-5077 or by email at info@museedufjord.com.
Children's Privacy
The Website is intended for individuals aged 14 and over only. If you believe that Personal Information has been collected from children under the age of 14, or if you are a parent or legal guardian and believe that your child under the age of 14 has provided us with Personal Information, you may contact us by telephone at 1-866-697-5077 or by email at info@museedufjord.com.
10. How We Use Cookies
A cookie is a small text file stored in a dedicated location on your computer, mobile device, tablet, or other device when you use your browser to visit an online service. Other tracking technologies, such as web beacons and tracking pixels, may be used for similar purposes. In this Policy, all such tracking technologies are collectively referred to as “Cookies.” Any Personal Information collected through Cookies by or on behalf of the Musée du Fjord (if applicable) is handled with the same level of confidentiality as any other Personal Information held by the Musée du Fjord.
Strictly Necessary Cookies
These Cookies are required for the operation of the Website and cannot be disabled in our systems. Strictly necessary Cookies must be present for the Website to perform its basic functions and may include login, shopping cart, or electronic billing services. They allow a user to navigate from one page to another without losing previous actions during the same session.
Non-essential Cookies
If you have consented to their use, the Musée du Fjord and/or its third-party partners may also use non-essential Cookies in connection with the Website, including the following:
Functionality Cookies (also known as ¨Preference Cookies¨): These Cookies are not essential to the delivery of our services. They allow for the customization and enhancement of the user experience. For example, if you have consented to their use, these Cookies will retain your communication preferences.
Performance Cookies: (also known as ¨Statistical¨ or ¨Analytical¨ Cookies) : These Cookies are not essential to the delivery of our services. If you have consented to their use, we use Performance Cookies to understand how you interact with our Platform, to produce location reports, and to generate analytical reports on Platform errors. Our partners may also use this type of Cookie to analyze your use of our Website and provide us with related insights. These Cookies are used for statistical purposes only.
Use of Connection Cookies
When you visit our Website, you may provide us with information through connection Cookies. A connection Cookie is a file stored by HTTP servers on your device, temporarily or permanently, to remember your visit. We use Cookies to facilitate your navigation or to personalize your experience on our Website.
The cookies we use include:
- Necessary Cookies: Essential for the proper functioning of the Website.
- Preference Cookies: Used to record browsing preferences and habits on the Website in order to provide a personalized experience.
- Statistical Cookies: Used to determine the number of visits, user origin, traffic, retention rate, and content viewed. They are necessary to assess the performance of the Website and its content.
- Marketing Cookies: Used for advertising purposes and shared with third parties.
Links to Third-Party Sites
Our Website may contain links to external sites operated by third parties. The information you provide to these third parties is subject to their own policies. The Musée du Fjord is not responsible for the privacy policies adopted by these third parties. We have no control over or access to these Cookies. It is your responsibility to review the privacy policies posted on each of these websites to understand how your Personal Information may be collected, stored, used, or shared.
Measures to Refuse the Collection of Personal Information on Your Browser
Except for strictly necessary Cookies, we will only place Cookies on your device if you consent to their use, and these Cookies will be retained for a maximum of 14 months from the time they are installed. At the end of this period, your consent will be required again. You can also manage your Cookies by adjusting your browser or device settings. For more details on how to configure your browser, please consult the help center for Chrome, Safari, Firefox, Internet Explorer, Edge, or Opera. However, if you choose to refuse Cookies, certain pages or sections of our Platform may not display properly, or some features may no longer be available.
11. What Are Your Rights?
Depending on applicable legislation, you may have various rights, such as the right to be forgotten, the right to access or rectify your Personal Information, the right to withdraw your consent (if applicable), the right to de-indexation, or the right to data portability — that is, the right to receive a copy of all Personal Information that the Musée du Fjord holds about you in a structured, commonly used, and machine-readable format. To exercise any of these rights (to the extent that they are available), please contact us by telephone at info@museedufjord.com.
11. How to Contact Us?
If you have any questions about any aspect of this Policy, wish to provide feedback, file a complaint, or exercise any of the rights available to you under applicable laws, please contact our person responsible for the protection of Personal Information as follows:
Véronique Gagné, 1-866-697-5077 extension 227
The person responsible for the protection of Personal Information will contact you within thirty (30) days following the receipt of your email.
Your request may be accepted or denied by the Musée du Fjord in accordance with applicable laws. We will promptly take corrective measures when we become aware of any breach of this Policy. The Musée du Fjord cannot be held liable for any indirect, incidental, consequential, or punitive damages related to this Policy. You may at any time file a complaint with the competent authority if you believe that the Musée du Fjord is not processing your Personal Information in compliance with this Policy or applicable laws.
13. Modifications and Updates to the Policy
The Musée du Fjord may, at its discretion, update, revise, modify, or supplement this Policy from time to time. If significant changes are made to the Policy, the Policy and any related documents, if applicable, will be published on our Website. The Musée du Fjord asks its users to review and accept the revised Policy before continuing to use its Website. Continuing to use the Website after the revised Policy has taken effect indicates that you have read, understood, and accepted the current version of the Policy.
Copyright
The Musée du Fjord permits the use of content from its Website for private purposes only, provided that the Musée du Fjord is identified as the source of the information. All types of materials contained on this Website, including, but not limited to, texts, compilations, images, videos, and the logos of the Museum and its partners, are protected by the Canadian Copyright Act and by international conventions. Unless otherwise stated, copyright applies to all materials accessible through this Website.
Any other use or reproduction of the content of this Website, in any form whatsoever, including downloading, publication, reproduction on another website, distribution on the Internet, or use for public or commercial purposes, is prohibited unless prior authorization has been obtained from the Musée du Fjord (info@museedufjord.com).